Frequently Asked Questions

We use quality, locally sourced and sustainable materials including reclaimed wood, metal, and other natural materials. We prioritize recycled and upcycled materials whenever possible to minimize waste and create unique, eco-friendly products.

All our products are handcrafted in our workshop using traditional tools and methods. Each piece is carefully made by hand, ensuring attention to detail and quality craftsmanship that you can't get from mass production.

Yes! We love working on custom projects. Whether you have a specific design in mind or need something tailored to your space, we're happy to discuss your requirements. Please contact us with your ideas and we'll work together to create something special for your home.

Production time varies depending on the complexity of the item and our current workload. Standard items typically take 2-4 weeks, while custom orders may take 4-8 weeks. We'll provide an estimated timeline when you place your order.

Currently, we primarily serve customers in the UK. For international shipping inquiries, please contact us directly and we'll see what we can arrange.

We want you to be completely happy with your purchase. If you're not satisfied, please contact us within 14 days of delivery. Custom orders are made to your specifications and cannot be returned unless there's a defect. We'll work with you to resolve any issues.

Care instructions vary by product and material. Generally, our wooden products benefit from occasional treatment with natural oils or wood polish. We'll provide specific care instructions with your purchase. If you have questions about maintaining your item, feel free to reach out.